Deleting your BeeLucy account

In the app

Open BeeLucy and go to Settings → Preferences → Delete account. The app confirms twice, then deletes immediately. Nothing is queued and nothing is recoverable.

If you own a baby record, the app asks you to deal with it first: open Baby details and either hand ownership to another caregiver or delete the record. Deleting a record erases its whole history for every caregiver on it, so it should never happen as a side effect of closing an account.

By email

If you have already removed the app, email hello@beelucy.com from the address you signed in with, asking us to delete your account. We will confirm and delete it within 30 days, and normally within a few days.

What is deleted

• Your sign-in identity, including the email address and name your provider gave us.
• Your caregiver profile and display name.
• Your membership of every baby record, and your notification preferences.
• The push tokens for your devices.

What remains

Entries you logged stay on the baby record they belong to, without your name attached. This is what keeps the other caregivers’ history intact when one person leaves. To remove the entries as well, delete the baby record itself before deleting your account — as its owner you can do that from Baby details.

If you answered the optional “why are you leaving” questions, that answer stays too. It is stored on its own, with nothing that identifies you or links it to the account, and it is deleted after 24 months.

Our database provider keeps encrypted backups on a rolling basis, so a copy of deleted data can persist there for up to 30 days before it is overwritten.